ZAN REN, YINGJIE LI, H. L. . Research on the Evaluation of Customer requirement Importance of Smart Products Based on Online Comments and Improved Quantitative Kano Model. CONVERTER, [S. l.], p. 382-392, 2021. DOI: 10.17762/converter.301. Disponível em: https://converter-magazine.info/index.php/converter/article/view/301. Acesso em: 28 apr. 2024.